This policy explains when you can expect your purchase and what to do if something goes wrong during delivery.
Skincare Orders
Botanically Clear skincare orders are shipped through USPS.
Orders are normally processed within 2 to 3 business days. Business days are Monday through Friday and do not include federal holidays.
Orders placed on a weekend or holiday will begin processing on the next business day.
Once your order has shipped, most packages arrive within 5 to 7 business days. This is an estimated delivery time and cannot be guaranteed. USPS delays, weather, holidays, and other circumstances outside my control may affect when your package arrives.
You will receive an email with your tracking information when your order ships. If you created an account during checkout, you can also find your tracking information in your Order History.
The delivery locations currently available will be shown during checkout. If your address is not accepted during checkout, I am unable to ship to that location.
Shipping Costs
Free shipping is automatically applied to eligible U.S. skincare orders totaling $75 or more before tax.
Any shipping charge that applies to your order will be shown during checkout before you complete your purchase.
Shipping Addresses
Please review your full shipping address carefully before placing your order. You are responsible for providing a complete and accurate address, including an apartment or unit number when needed.
Contact me as soon as possible if you notice a mistake. I will correct the address if the order has not already been processed, but I cannot guarantee that it can be changed after a shipping label has been created or the package has been mailed.
If USPS returns your package because the address was incorrect or incomplete, the delivery was refused, or the package was not collected, I will contact you.
You may be responsible for paying a new shipping charge before the order can be mailed again. The original shipping charge cannot be refunded after USPS has accepted the package unless the return was caused by an error on my part.
Delayed or Lost Packages
Please check your tracking information if the estimated delivery time has passed and your package has not arrived.
Contact me if the tracking information has stopped updating or your package appears to be delayed. I will review the tracking history and contact USPS when the package becomes eligible for an inquiry or missing mail search.
USPS controls its investigation and claim timelines, so I cannot guarantee how long its review will take. I will let you know when I receive new information.
If the shipping address was correct and USPS confirms that the package was lost in transit, I will replace the order or refund the amount paid for the missing items.
Packages Marked as Delivered
If your tracking information says your package was delivered but you cannot find it, please check:
• Around your porch, garage, mailbox, side door, or another place where the carrier may have left it
• With other members of your household
• With nearby neighbors
• With your leasing office, mailroom, or front desk when applicable
Please contact me within seven days of the delivery scan if you still cannot locate the package. I will review the tracking information and help you take the next step with USPS.
A delivery scan does not automatically qualify an order for a replacement or refund. Each situation will be reviewed using the tracking information, shipping address, and any information provided by USPS.
Damaged, Defective, Missing, or Incorrect Orders
Please contact me within seven days of delivery if:
• Your package or product arrives damaged
• A product is defective
• An item is missing from your order
• You receive the wrong product
Please include:
• Your full name
• Your order number
• Clear photos showing the problem
• A brief explanation of what happened
Please do not mail anything back unless I ask you to do so.
If the package or product was damaged during delivery, keep the product, shipping box, label, wrapping, and all packing materials exactly as they arrived. USPS may ask to inspect them while reviewing a claim.
I will review the information and provide a replacement or store credit when appropriate.
Digital Product Delivery
Botanically Clear eBooks and other digital resources are normally available immediately after purchase.
Your download link will be sent to the email address provided during checkout. Please check your spam or junk folder if you do not see it in your inbox.
Contact me if you do not receive your download link or the file will not open. Please include your full name, order number or proof of purchase, and a brief explanation of the problem.
I will respond within 2 to 3 business days and resend the link or replace the file.
Skincare Consultation Delivery
After purchasing a Botanically Clear consultation, you will receive your Client Intake Form by email.
Please check your spam or junk folder if you do not see it in your inbox.
Your completed form must be returned before I can begin preparing your personalized guide. Your guide will be delivered by email within 5 to 7 business days after I receive your completed form.
If important information is missing and I need to contact you before I can begin, the delivery timeline will start after I receive the information needed to complete your consultation.
Questions About a Purchase
Please contact me if you have a question about the delivery of a skincare order, digital product, or consultation.
Include your full name, order number, and a clear explanation of what you need help with so I can locate your purchase and respond properly.
Email: contact@botanicallyclear.com
Last updated: July 24, 2026