Please review this policy before placing your order so you understand what can and cannot be returned.
Contact me before ordering if you have a question or need something clarified.
Skincare Consultations
All consultation purchases are final.
Each consultation requires time to carefully review the information you provide, including your skin concerns, current products, what you have already tried, and the daily habits that may be affecting your skin. I will then prepare a personalized guide that explains what I recommend and why.
For that reason, consultation fees cannot be refunded after purchase.
As part of your consultation, I may recommend keeping, removing, or changing products that are already in your routine.
If I believe you may benefit from adding a new product, I will only recommend a Botanically Clear product because those are the formulas I have personally created and know well. I will only recommend one of my products when I truly believe it may benefit your skin.
I do not recommend that you purchase new products from other brands because I have not personally tested them and cannot honestly speak to how they perform.
Allergies and Ingredient Sensitivities
Please contact me before purchasing a consultation if you have a known allergy or ingredient sensitivity. I will review the information and let you know whether I am able to provide the consultation.
If you purchase a consultation without sharing a known allergy or sensitivity that prevents me from completing your plan, the consultation fee cannot be refunded.
I review the information you provide carefully, but every person’s skin can respond differently. I cannot guarantee that a Botanically Clear product I recommend will agree with your skin or provide a specific result.
If a product causes irritation or an unexpected reaction, stop using it.
Botanically Clear consultations provide skincare education and personalized guidance. They are not intended to diagnose, treat, cure, or prevent a medical condition. Individual experiences and results will vary.
Skincare Products
Because skincare products cannot be restocked or resold after they have been shipped, all skincare product sales are final.
I cannot accept a return or exchange because you:
• Changed your mind
• Did not care for the product’s texture or the way it felt on your skin
• Experienced an individual skin reaction
• Did not receive the results you hoped for
Every person’s skin is different, and a product that works well for one person may not agree with another.
Damaged, Defective, Missing, or Incorrect Orders
Please contact me within seven days of delivery if:
• Your package or product arrives damaged
• A product is defective
• An item is missing from your order
• You receive the wrong product
Please include:
• Your full name
• Your order number
• Clear photos showing the problem
• A brief explanation of what happened
Please keep the product, shipping box, label, wrapping, and packing materials until I have reviewed the issue. Do not mail anything back unless I ask you to do so.
I will review the information and provide a replacement or store credit when appropriate.
Requests submitted more than seven days after delivery may not qualify for a replacement or store credit.
Natural Product Variations
Botanically Clear products are made in small batches and do not contain added fragrance.
Slight differences in color, texture, or the natural smell of the ingredients may occur from one batch to another. These differences do not mean that the product is damaged or defective.
Products should be stored in a cool, dry place away from direct sunlight. When using a product packaged in a jar, keep water out of the container and use clean, dry hands or a clean spatula.
Please review the complete ingredient list before purchasing and patch test each new product before applying it to a larger area.
Digital Products
Because eBooks and other digital resources are available immediately after purchase, all digital product sales are final.
Please contact me within seven days of purchase if:
• You accidentally purchased the same digital product more than once
• You did not receive your download link
• The file is damaged or will not open properly
Please include your full name, order number or proof of purchase, and a brief explanation of the problem.
I will respond within 2 to 3 business days. Depending on the issue, I will resend the download link, replace the file, or refund a duplicate charge when appropriate.
Questions Before Purchasing
I would rather answer your question before you place an order than have you purchase something that may not be right for you.
Please contact me if you need help deciding whether a consultation, skincare product, or digital resource is a good fit. I will give you an honest answer based on what you are looking for.
Email: contact@botanicallyclear.com
Last updated: July 24, 2026