Below are answers to questions you may have about Botanically Clear skincare products, consultations, digital guides, and orders.
Skincare Products
Are Botanically Clear products suitable for all skin types?
Yes. Botanically Clear products are made for acne-prone skin, whether your skin is oily, dry, combination, normal, or dehydrated.
Where should I begin if I am not sure what my skin needs?
Start with Find Your Skin Type It will help you decide where to begin.
Are Botanically Clear products natural?
I make Botanically Clear products with botanical oils, plant-based ingredients, vitamins, and other carefully chosen ingredients that serve a purpose in each formula.
Products made with water are also properly preserved to protect the formula from mold, yeast, and bacteria.
Do your products contain fragrance?
No. I do not add fragrance to any Botanically Clear skincare product.
Can I use Botanically Clear products if I have sensitive skin?
Yes. Botanically Clear formulas are fragrance-free and made without a long list of unnecessary ingredients.
You can find the full ingredient list on each product page.
Can I use Botanically Clear products with products from another company?
Yes. You do not have to replace everything you already use.
Add the Botanically Clear product you chose to your current routine and follow the directions on the product page.
How should I add a new product to my routine?
Use the product as directed and give it a fair chance before changing something else.
When you change several products at once, it becomes harder to know what is helping your skin.
How long will it take to see a difference in my skin?
That depends on what you are trying to improve.
A cleanser, essence, or face cream should begin to feel comfortable on your skin fairly quickly. Concerns such as clogged pores, uneven texture, and post-acne marks usually need more time.
Consistency matters more than changing your routine every few days.
Will Botanically Clear products clear my acne?
Botanically Clear products help you care for acne-prone skin, but skincare is only one part of the picture.
Food, stress, sleep, hormones, and everyday habits can also show up on your skin. This is why I encourage you to look beyond products instead of expecting one product to do everything.
What should I do if a product irritates my skin?
Stop using it.
Burning, swelling, itching, or continued irritation is not something you should push through.
Skincare Consultations
How do I know which consultation to choose?
Visit the Skincare Consultations page. I explain each option there so you can choose the level of help that fits what you need.
Do I need to use Botanically Clear products before booking a consultation?
No. I can review the products you already use and help you take a closer look at your current routine.
Will you recommend products from other skincare companies?
No. Any product recommendations I make will come from Botanically Clear because those are the formulas I created and know well.
I will still review the other products in your routine and tell you what I believe you should keep, remove, or change.
How does the consultation process work?
After purchasing your consultation, you will complete an intake form.
I will review what you share and prepare your personalized written guide. Any follow-up included with your consultation will be explained on that consultation page.
When does the 5 to 7 business day period begin?
It begins after I receive your completed intake form.
Are consultations completed by phone or video?
No. There are no phone or video calls. You will complete an intake form, and I will send your personalized written guide to you by email.
Are Botanically Clear consultations medical care?
No. I provide skincare and lifestyle education. I do not diagnose or treat medical conditions.
eBooks and Digital Guides
Will I receive a printed book in the mail?
No. Botanically Clear eBooks, journals, and guides are digital PDF files.
You can read them on your phone, tablet, or computer, or print them for your personal use.
Can I type directly into the Clear Skin Grace Journal?
Yes. You can type directly into the journal on your device or print it and write by hand.
How will I receive my digital purchase?
You will receive access to download your file after completing your purchase.
Use an email address you check regularly when placing your order. If you do not see the download email, check your spam or junk folder.
Orders and Shipping
How will I know when my order has shipped?
You will receive an email with your tracking information once your order is on the way.
Where can I find current shipping information?
Visit the Shipping & Delivery page for processing times, tracking information, and other shipping details.
What should I do if my order arrives damaged?
Take clear pictures of the product and packaging and contact me as soon as possible.
Include your name and order number so I can look into it for you.
Can I return a skincare product?
Please read the Return Policy before requesting a return. It explains which purchases qualify and what to include with your request.
Can I return a digital product or consultation?
Please read the Return Policy before purchasing a digital product or consultation. The full details are explained there.
Still Have a Question?
Send me a message through the Contact page if you did not find the answer you needed.
Include the name of the product, consultation, digital guide, or order you are asking about so I know exactly how to help.